At the International Center for Trade Transparency Limited (“ICTT,” “we,” “us,” or “our”), we strive to provide the highest quality of services and software tools to our customers. This Refund Policy (“Policy”) outlines the conditions under which refunds may be granted and the process for requesting a refund.
This Policy applies to all customers who have purchased access to our software tools, services, or subscription plans. It covers situations where customers may seek refunds for payments made to ICTT.
Conditions for Refunds
As our software tools rely on data sourced from third-party organizations, we cannot guarantee the accuracy of the information provided. Therefore, we do not offer refunds for pre-paid or used credits, even if the information is not accurate.
However, we may consider refund requests in exceptional circumstances, such as:
- Technical issues that prevent access to our software tools or services, which cannot be resolved by our support team.
- A significant error or discrepancy in the information provided by our software tools that is directly attributable to ICTT.
To request a refund, customers must contact our customer support team at [CONTACT EMAIL] within 14 days of the issue arising, providing the following information:
- The reason for the refund request, including a detailed explanation of the issue or discrepancy.
- Any supporting documentation or evidence that demonstrates the issue or discrepancy.
- The original payment details, including the transaction reference number, payment method, and account information.
We will assess each refund request on a case-by-case basis and will notify the customer of our decision within 30 days. If a refund is approved, it will be processed within 45 working days; however, the actual time it takes to receive the refund may vary depending on the payment method used.
We will only refund the amount paid for the software tool or service in question, and we are not responsible for any additional costs or expenses incurred by the customer in relation to the purchase or use of our software tools or services.
Refunds will be issued to the original source of payment, and we may require the customer to verify their identity and confirm that they were the original payer before processing the refund.
We reserve the right to refuse a refund request if we believe it is being made in bad faith or if the customer has violated our terms of service.
Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes in our refund practices, applicable laws, or industry best practices. Any changes will be posted on this page, and your continued use of our services or the website following such changes constitutes your acceptance of the revised Policy.
If you have any questions or concerns about this Policy or our refund practices, please contact us at [email protected].