ICTTM Shareholder – James May

James May is an accomplished business leader and the President of Customs City Global Solutions Inc. With a deep expertise in international trade, supply chains, transparency, and logistics, James brings his extensive knowledge to the forefront of the SaaS industry. His company specializes in providing customs compliance solutions, connecting various stakeholders to Customs and Border Protection agencies, facilitating smooth and efficient trade processes.

James developed a passion for international trade and logistics while living abroad after completing his university education. With a strong educational foundation and industry certifications, including being a Project Management Professional (PMP), Certified International Trade Professional (CITP), and Certified Customs Specialist (CCS), James has gained invaluable skills and qualifications that have greatly contributed to his career success.

One of James’s significant accomplishments is leading Customs City as the top customs compliance solution for eCommerce shipment clearance in the USA. His company’s platform has revolutionized the way customs brokers, warehouses, airlines, NVOCCs, carriers, and Customs and Border Protection agencies interact, streamlining and automating complex processes.

James has also made substantial contributions to the international trade community by consulting with governments of various countries, including Trinidad & Tobago, St. Lucia, and Chile. His expertise in implementing Single Window systems to facilitate trade has had a profound impact on these nations’ ability to streamline their customs procedures and enhance their trade efficiency.

James has witnessed significant industry evolution, with the explosive growth of eCommerce and the COVID-19 pandemic accelerating the adoption of online retail. He recognizes the challenges posed by changing customs compliance rules, increasing protectionism, and trade barriers, which could ultimately increase costs for consumers in a high-inflationary world.

In the next 5-10 years, James envisions the integration of AI (artificial intelligence), ML (machine learning), and Blockchain technology in customs processes. These advancements will enhance efficiency to the extent that customs declarations may no longer be required. Data will be seamlessly extracted from multiple sources and submitted to Customs via the Blockchain, revolutionizing the industry.

James is particularly excited about the advancements in AI, ML, and Blockchain technology within the industry. These technologies have the potential to streamline processes, improve accuracy, and drive greater transparency in customs compliance and trade facilitation.

To those starting in the industry, James advises gaining practical experience and taking advantage of educational opportunities to enhance industry knowledge. Networking plays a vital role in building connections and staying updated with industry trends.

James tackles setbacks and challenges by approaching them one at a time, staying focused on long-term goals, and maintaining a solution-oriented mindset. He believes that perseverance and a proactive approach are key to overcoming obstacles.

James looks up to Marc Benioff, the founder of Salesforce, as a role model in the field. Benioff’s vision and success in revolutionizing the CRM industry inspire James to drive innovation and create transformative solutions.

Outside of his professional life, James enjoys biking, using his electric scooter, and traveling. These activities allow him to unwind, recharge, and explore new places.

James May’s remarkable leadership and expertise in customs compliance and trade facilitation have positioned Customs City Global Solutions Inc. as an industry leader. With a focus on technological advancements and his commitment to streamlining international trade, James continues to contribute to the growth and success of businesses engaged in global trade.