Amidst the ever-evolving landscape of the logistics industry, a prominent operator is prioritizing management training to propel success.
With a workforce exceeding 1,400 globally and a notable expansion over the last decade, there arises a pressing need for enhanced training and development initiatives within the logistics sector.
Effective management training holds the potential to significantly elevate customer communication, service quality, and operational efficiency. However, a recent survey revealing that a large portion of managers are ‘accidental’—lacking formal training or qualifications—underscores the urgency for comprehensive training programs.
Recognizing that business prosperity hinges not only on technological advancements but also on competent leadership, the logistics operator has taken proactive measures. In 2023, it initiated a structured 12-month Management Training Programme aimed at upskilling leaders across various operational domains, including warehousing, road freight, and air and ocean freight.
Since its launch, the Management Training Programme has witnessed remarkable success, with 70 senior managers completing the certification and a new cohort of 60 currently undergoing training.
This initiative introduces managers to contemporary concepts and practices, equipping them with the necessary tools to navigate the dynamic industry landscape.
According to Tom Jenkins, Central Services Director, enabling the team with effective management skills is pivotal. This investment in people ensures that managers possess the capabilities to support their teams and deliver unparalleled service to customers.
To cater to diverse training needs, the company’s Learning & Development team has expanded significantly in recent years, utilizing cutting-edge platforms and technologies to facilitate innovative learning pathways.
The company’s belief in the pivotal role of employee development in sustaining success is evident. The Management Training Programme has already yielded tangible benefits, with participants reporting increased confidence in handling challenging situations and improved team performance.
Hayley Callachan, a beneficiary of the program, highlights its role in enhancing her ability to navigate conflicts within her team, while Ben Geddis emphasizes its contribution to understanding and valuing team members, resulting in enhanced performance.
Formally trained managers are recognized for their ability to foster innovation and cultivate positive workplace cultures, thereby driving excellence standards.
As Alison Flannery, Learning & Development Manager, notes, the dynamic and bespoke approach to management training has already yielded significant success, nurturing a stronger and more capable workforce.
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